Terms & Conditions

Boghossian SA: General Terms and Conditions

  1. About Boghossian

    1.1 Boghossian SA has its registered offices at Place des Bergues, 1201 Genève, Switzerland, and is registered as a stock corporation in the commercial register of the Canton de Genève (CHE-103.175.889; hereinafter "Boghossian", "we", "us" and "our").

    1.2 Boghossian is the operator of the website https://www.boghossianjewels.com and any associated mobile or digital applications (hereinafter together "Platforms") that refer to these General Terms and Conditions (hereinafter "GTCs").

    1.3 When ordering via the Platforms, your contracting partner is Boghossian, unless otherwise indicated during the ordering process.

  2. Scope of these GTCs

    2.1 These GTCs apply to any sales of Boghossian products and/or services that you may order from Boghossian using any of the Platforms.

    2.2 Only individuals (i.e. natural persons) who (i) have reached the age of legal majority required to enter into contracts according to Swiss law (i.e. 18 years old), (ii) have legal capacity to enter into contracts according to Swiss law, and (iii) use a shipping address in a country that we ship to (see sec. 7.1), are entitled to purchase products and/or services via the Platforms.

  3. Customer account registration

    3.1 To register and create a customer account, you must complete the registration process on https://www.boghossianjewels.com. You are responsible for providing true and complete information when entering your personal data required for registration.

    3.2 The registration will be confirmed immediately after sending the registration by clicking on “Create an account”. You may log in to our systems by using your access data (i.e. username and password).

    3.3 You are solely responsible for the security of your username and password and must not disclose your username and password to anyone. You must take appropriate steps to keep your information secure by not using an obvious password and ensuring that you keep your password confidential and change it regularly. You are entirely responsible for all activities that occur through use of your password (see sec. 10.3).

  4. Order process

    4.1 Once you have chosen a product on the respective product page, you may place this product in your shopping bag by clicking on “Add to bag” (subject to availability and quantity of such product(s)). Placing a product in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written confirmation of shipment (see sec. 4.5).

    4.2 To check out, you may click on “Secure Checkout” or on the icon “Shopping bag”. You can place a binding offer either as a registered customer (see sec. 3) or as a guest. If you wish to check out as a registered customer, click on “Log in” and you will be asked to enter your access data accordingly. If you wish to check out as a guest, simply fill in your personal information in the appropriate form “Contact information” and “Shipping address”.

    4.3 You may continue the ordering process after having agreed to these GTCs and our Privacy Policy by checking the relevant box and clicking on “Continue to payment”. You will then be directed to the checkout page (see sec. 6).

    4.4 Once you have entered your payment details over a SLL secured payment platform, you will be able to review your order by clicking on “Review order”. After confirming and clicking on “Pay now”, you will submit your binding offer (hereinafter "Offer"). We will immediately send you an email acknowledgement of your Offer (together with your unique reference number). This confirms that we have received your Offer but is not an acceptance of your Offer. The full amount of your purchase will be charged to your payment card at the time we confirm product availability and your Offer (see sec. 6.4).

    4.5 A binding contract between you and Boghossian is concluded when the products or parts of products included in your Offer have been dispatched for shipment and a confirmation of shipment has been sent to you by email (together with your unique tracking number; hereinafter "Contract"). With the conclusion of the Contract, the benefit and risk of the products are passed to you upon delivery.

    4.6 In the event that a product you have ordered is unavailable, we will let you know as soon as possible.

  5. Prices, taxes and shipping costs

    Domestic Shipping

    5.1 If you order products for delivery within Switzerland, all prices shown on the product pages are indicated in Swiss Francs (CHF). The applicable taxes (e.g., VAT) are included in the price shown on the product pages. Your final payment invoice will be displayed once you have entered your shipping details. For purchases within Switzerland, there are no customs fees.

    International Shipping

    5.2 If you order products for delivery outside Switzerland, all prices shown on the product pages are excluding VAT and duties. These costs will be automatically calculated by a third-party system and added to the final purchase price at checkout based on the delivery country. We ship to these destinations on a DDP basis (Delivery Duty Paid). If you have any questions regarding these charges in your home country, please get in touch with us on contact@boghossianjewels.com and we will do our best to assist you.

    5.3 All shipping costs are borne by Boghossian. These shipping costs include the costs related to freight, shipping, and packaging.

    5.4 We reserve the right to modify prices and shipping costs at any time without prior notice. The relevant prices are those indicated on the Platforms at the time of submission of the Offer (see sec. 4.4).

  6. Payment

    6.1 Payment can be made by credit card, debit card, and PayPal. In respect of each order, we reserve the right not to offer specific payment methods and to refer instead to different payment methods.

    6.2 When ordering on the Platforms, you will need to enter your payment details on the appropriate form of the SLL secured payment platform. To ensure that you will not experience any delays to your order, please make sure all your details are entered correctly. All payment cardholders are subject to validation check and authorization by the card issuer.

    6.3 You expressly authorize Boghossian to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

    6.4 The full amount of your purchase will be charged to your payment card at the time we confirm product availability and your Offer (see sec. 4.4).

  7. Shipping Policy

    7.1 Currently we only ship to [Asia] Hong Kong SAR, Japan, Macao SAR, Singapore, South Korea ; [Europe] Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom; [Middle East] Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, United Arab Emirates; [Canada] British Colombia, Ontario, Quebec; [United States] California, Washington DC, Florida, Illinois, Massachusetts, New Jersey, New York. Unless otherwise agreed, we do not ship to pick-up points or to post office boxes. If you are located in a country where we do not currently ship to, please email contact@boghossianjewels.com for further assistance.

    7.2 For the shipment of ordered products, we use the services of FedEx and other couriers that specialize in shipping high value products. Delivery signatures are required for orders. We process your orders from Monday to Friday (excluding holidays). As soon as your payment is received in our bank account, we aim to dispatch within two working days. We cannot take any responsibility for delays caused by shipping or customs clearance processes.

    7.3 Upon your request, pick-up of the ordered products at one of our boutiques may be offered free of charge.

  8. Right of return

    8.1 The statutory warranty regulations apply.

    8.2 Additionally, Boghossian grants you a voluntary right of return for all product purchases on the Platforms. If you wish to exercise the right of return, please contact our customer service within 14 days from the date of receipt of any product by email returns@boghossianjewels.com. The precondition for exercising the right of return is that you have worn the products merely to try them on, as in a store, and that you send the products back comprehensively, in mint condition, with all protective materials in place and tags and stickers attached to them (if applicable) and in the original packaging (incl. all accessories and documents).

    8.3 Our customer service will contact you within two working days to coordinate the return shipment via one of our logistics partners. Our logistic partner will bring a prepaid return label at the time of pick-up. Boghossian will bear the shipping costs of your return to Boghossian including the costs related to freight, shipping, and packaging, but not export, transit and import duties and customer taxes, if any.

    8.4 All returns are subject to our strict quality control to ensure that the returned products satisfy the requirements set out in sec. 8.2. If the returned products comply with the return requirements, we will make a refund to your payment method less the Charges due without any delay. If the products do not meet the required standards, we will refuse the return, and the products will be sent back to you.

  9. No manufacturer warranty

    9.1 Boghossian does not grant any manufacturer's warranty for the products beyond the statutory warranty (see sec. 8.1).

    9.2 However, Boghossian is committed to ensuring that each product strictly meets the highest quality criteria and that it has passed all our controls, both technical and aesthetic. Boghossian supplies a certificate of authenticity for each product and, depending on the product, also laboratory certificates.

  10. Limitation of liability

    10.1 To the fullest extent permitted by applicable law, Boghossian's liability for its products and services offered on the Platforms is excluded, whether expressly or implied by law or otherwise, or arising from prior business or trade practices.

    10.2 We make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of the content of our Platforms.

    10.3 We are not liable for any losses or liabilities arising out of or in connection with any unauthorized use of your customer account (see sec. 3.3).

  11. Data protection

    The latest version of our Privacy Policy applies to the storage and processing of your personal data. It can be found here.

  12. Miscellaneous

    12.1 If any provision of these GTCs is found by any competent authority to be void, invalid or unenforceable, such provision shall be deemed to be deleted from these GTCs and the remaining provisions of this GTCs shall continue in full force.

    12.2 These GTCs constitute and express the entire agreement between Boghossian and you pertaining to the subject matter contained herein and supersedes all prior and contemporaneous oral or written agreements, representations, understandings and the like between Boghossian and you. Any terms and conditions that conflict with these GTCs shall only apply if they are accepted in writing by Boghossian.

    12.3 If the timely fulfilment by Boghossian, its suppliers or third parties is impossible due to force majeure (e.g. war, epidemic, pandemic, natural disasters, industrial action), Boghossian shall be exempted from the fulfilment of the duties concerned during the period of force majeure as well as a reasonable start-up time after the end of the period. Boghossian shall reimburse payments already made. Any further claims, in particular claims for damages due to force majeure, are excluded.

  13. Applicable Law and Jurisdiction

    13.1 These GTC shall be governed by interpreted and construed in accordance with the substantive laws of Switzerland, excluding the United Nations Convention on Contracts for the International Sales of Goods of 11 April 1980 (CISG). This choice of law shall not apply, if consumer protection provisions under the law of the state in which the consumer has his residence or domicile in a state other than Switzerland at the time of conclusion of the contract conflict with the application of Swiss law.

    13.2 The competent courts of Geneva, Switzerland, shall have exclusive jurisdiction for all disputes arising out of or in connection with these GTCs. If you are a consumer, you may additionally bring an action against Boghossian before any other court that has jurisdiction according to applicable law.

  14. Contact details

Boghossian SA
Place des Bergues
CH - 1201 Genève
Email: contact@boghossianjewels.com or returns@boghossianjewels.com

Geneva, 13 February 2024